Liam is Manager Customer Service Standards at Iarnród Éireann Irish Rail. In his over 25 years of experience in public transport he has held leadership positions in strategy, marketing, project management, organisational transformation and customer experience.

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He is a champion for Customer Experience, creating a customer centric culture and improving customer service standards. He has developed and executed both customer and staff relationship strategies that drive loyalty, advocacy and ultimately business growth.

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Liam is a member of the CXPA Ireland Steering Committee and has presented at the CXPA European Insight Forum 2019.

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Liam holds a Degree in Marketing from Trinity College Dublin and is a graduate of Financial Administration from the Institute of Chartered Secretaries and Administrators. He also holds a number of project management and quality qualifications.