Thomas is a Senior Strategy Manager at Google with extensive experience from technology companies, including Google, YouTube, eBay, Dell and Electronic Arts.

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During his career he has managed global operations in e-commerce, technical support, content management and digital advertising, as well as held key leadership positions developing strategies for Customer Experience, revenue generation and knowledge management.

 

He has advanced CX research methodology by shifting traditional survey processes towards a progressive action-oriented insights, centring on pre-empting failure and knowing when to deviate from standards.

 

Through 7 years of dedicated Knowledge Management experience he has transformed KM capabilities of 2 fortune 500 companies. This includes establishing knowledge sharing culture, implementing KM systems and tools.

 

Currently, Thomas is focused on operational strategies for gmail, Google Maps and Pixel hardware as well as Google Assistant and Google Home.